Frequently Asked Questions
Do you need help with something or have questions on some features?
We charge a flat rate of 10 AED for shipping across the UAE. For deliveries to the Gulf region, shipping costs vary depending on the destination.
We currently ship all over the UAE and to select Gulf countries at an adjusted shipping rate.
Orders within the UAE are delivered within 2-3 days. Gulf region deliveries may take slightly longer, depending on the location.
We accept a variety of secure online payment methods, including: ✔️ Credit & Debit Cards (Visa, Mastercard, American Express, etc.) ✔️ Apple Pay & Google Pay ✔️ Other digital payment options available at checkout
Yes! We use a highly secure and encrypted payment system to protect your details. Your payment information is never stored, ensuring a safe and seamless checkout experience.
Yes we do accept it to provide a smoother and more efficient shopping experience.
We accept returns within 15 days of delivery, but only if the issue is due to our mistake (e.g., wrong item, damaged product). Items damaged due to misuse are not eligible for return.
To initiate a return, message us on WhatsApp with your order reference number or contact our support team for assistance. +971 50 435 5077